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FAQ Dafenportrait
1．Will my painting be signed by the artist?
2．How long will it take before I receive my ordered paintings?
3．Can I rush the order?
4．Who are your artists?
5．Can I preview my artwork before receiving it?
6．Can I send you my order via email , rather then following the website order procedure?
7．Will I have to pay international import customs duty ?
8．What if I can't find a particular painting I am looking for?
9．Why are your prices so low but with museum quality?
10．How does your "Best Prices Guarantee" work?
11．I have a special request for my painting. Can you do that?
12．Do you paint landscape?
13.I have a retail store and I'd like to offer this service to my customers, what should I do?
1．Will my painting be signed by the artist?
Please tell us if you want the signature by artist when you place orders. If you don't tell us. We don't sign it.
2．How long will it take before I receive my ordered paintings?
15-20 days . Our standard processing time for all orders is approximately 10-15 days after payment is confirmed , plus the shipping time ,normally ,you will receive your order 15-20 days .
15-20 days . Our standard processing time for all orders is approximately 10-15 days after payment is confirmed , plus the shipping time ,normally ,you will receive your order 15-20 days .
3. Can I rush the order?
Yes, you can but you need to contact us first to see if we will be able to meet your delivery date. The normal turn-around time is 2-3 weeks.
4. Who are your artists?
Our artists are all professionals who have more than 10 years of painting experience. We work with about 30 artists who are from different areas. Most of them are highly recognized in their field.
5．Can I preview my artwork before receiving it?
Yes. Once your painting is ready, we will contact you for you to review it online. Most of our customers are happy with their first preview. But if you feel that any modifications should be made, we receive your feedback for modification or recreation. Then the same process is repeated until you are completely satisfied with your painting. Only then it is sent to you for your enjoyment.
6．Can I send you my order via email , rather then following the website order procedure?
Yes. You can send us your order via email, with artist name , painting title and your desired size to us .
7．Will I have to pay international import customs duty ?
This varies from country to country . Generally, there are no duties for paintings shipped in small quantities. In most countries , hand-painted oils on canvas don't attract duty. However , please check the customs or the postal authorities in your country if you have any questions .
This varies from country to country . Generally, there are no duties for paintings shipped in small quantities. In most countries , hand-painted oils on canvas don't attract duty. However , please check the customs or the postal authorities in your country if you have any questions .
8．What if I can't find a particular painting I am looking for?
If you like to have a painting that we do not show in our site , please send us a picture of it or simply give us the artist's name and the painting title.
9．Why are your prices so low but with museum quality?
Because we are the studio and direct supplier in China. You buy portrait painting direct from studio and supplier. No middle people. So our Prices of paintings from photos are the most competitive in the world. If you find better prices elsewhere, please let us know and we will beat their prices by 5%. Our goal is to make portrait from photo affordable for as many customers as we can.
10．How does your "Best Prices Guarantee" work?
We work hard to keep our prices lower than our competition, while providing the best network of artists to do your hand-drawn or hand-painted artworks. If you find better prices elsewhere, please let us know and we will beat their prices by 5%. Our goal is to make portrait from photo affordable for as many customers as we can.
11．I have a special request for my painting. Can you do that?Our artists are very talented. There are many things that the artists can do but there are certain things that they may not be able to do. Simply tell us your request when you place the order and we will evaluate whether we can do it or not. We also can combine subjects from different photos into one painting. You can send several photographs and have people from them placed together into a single painting. Simply give us detailed instructions when placing your order.
12. Do you paint landscape?
Yes, we do. Please contact us for a price quote.
13.I have a retail store and I'd like to offer this service to my customers, what should I do?
If you want to Wholesale portrait from photograph. Please contact us. Our email is qqpp8822@yahoo.com.cn, You will get a very good discount. We guarantee price is the best. Our successful partners include catalog and mail order companies, retail chains, photographers, photo processing labs, custom framing stores, fine art galleries, and gift stores.
If you want to Wholesale portrait from photograph. Please contact us. Our email is qqpp8822@yahoo.com.cn, You will get a very good discount. We guarantee price is the best. Our successful partners include catalog and mail order companies, retail chains, photographers, photo processing labs, custom framing stores, fine art galleries, and gift stores.
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© 2005-2010 Dafenportrait Copyright, All Rights Reserved. Dafen Oil Painting Village Tel: 86-15816361710  qqpp8822@yahoo.com.cn
 qqpp8822@yahoo.com.cn
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